Privacy Policy

JoTrack ("we", "us") operates the JoTrack platform and this website. This policy explains what information we collect, how we use it, and the choices you have. By using our website or the JoTrack platform, you agree to the practices described here.

<h3>Information we collect</h3>
<ul>
  <li><strong>Contact information</strong> — name, email address, phone number, and company details you provide when you contact us or request a demo.</li>
  <li><strong>Account information</strong> — credentials and profile details created when your organization subscribes to the JoTrack platform.</li>
  <li><strong>Telematics data</strong> — vehicle location, trip, and sensor data collected from tracking devices installed in vehicles managed by our customers. This data is processed on behalf of the subscribing organization.</li>
  <li><strong>Usage data</strong> — technical information such as browser type, pages visited, and interaction logs used to improve our website and services.</li>
</ul>

<h3>How we use information</h3>
<ul>
  <li>To provide, operate, and support the JoTrack platform and related services.</li>
  <li>To respond to inquiries, demo requests, and support tickets.</li>
  <li>To improve our products, including analytics and AI-driven features.</li>
  <li>To meet legal and contractual obligations.</li>
</ul>

<h3>Data sharing</h3>
<p>We do not sell personal information. We share data only with service providers who help us operate our services under confidentiality obligations, with the subscribing organization that manages the tracked vehicles, or where required by law.</p>

<h3>Data security and retention</h3>
<p>We apply industry-standard technical and organizational measures to protect data against unauthorized access, alteration, or loss. We retain data only as long as necessary for the purposes described above or as required by our agreements and applicable law.</p>

<h3>Your rights</h3>
<p>You may request access to, correction of, or deletion of your personal information. For telematics data, requests are handled together with the organization that subscribes to the platform.</p>

<h3>Contact us</h3>
<p>For any privacy questions or requests, contact us at <a href="mailto:Info@jotrack.com">Info@jotrack.com</a> or by phone at +962 6 593 9050.</p>